**REGISTRATION IS FULL FOR THIS EVENT**

When
Wednesday, March 21, 2018
8:00 AM - 11:30 AM

Where 
The University of Melbourne,
Parkville Campus
Old Physics Building, Building no. 128
Jim Potter Room
https://maps.unimelb.edu.au/parkville/building/128

Cost
Member: $10.00 USD
Non-Member: $30.00 USD

Parking
Several parking options are available, refer to
https://about.unimelb.edu.au/news-resources/campus-services-and-facilities/transport-and-parking/parking-on-campus

PUBLIC TRANSPORT: Several options available
(25 min from Finder's street + 4 min walk to the building)


Description
“CONNECTING THE DOTS TO CX VALUE”, BUILDING AND EXECUTING A CX STRATEGY IN AN ROI DRIVEN WORLD - Presented by Diane M. Magers CEO of CXPA

Join us for an exclusive, LIMITED SEATING interactive workshop with Diane Magers, CEO of CXPA, during her whirlwind visit to Melbourne from the U.S. Diane will shine her bright light on the challenges we face to execute our CX Strategy in an ROI world and share practical tips to get your organisation on board with your CX Strategy and keep them engaged.

KEY LEARNING OUTCOMES:
1. How to build and communicate a CX Value Story in your organization so that each stakeholder understands the value of delivering great customer and employee experience.
2. Through a journey mapping exercise, you will learn how to pull together benefits for your stakeholder audience and how it applies to them.

AGENDA
8.00 - 8.45 Registration and Light Breakfast
8.50 - 11.30 Workshop

REGISTRATIONS CLOSE: Monday, 19 March 2018

This work workshop is equal to 2 CEU's (CCXP Continuing Educational Units)

Contact
Anita (CXPA Melbourne Network lead) on anitasiassios.cx@gmail.com or (+61) 466368056

Thank you to our Global Platinum Sponsor!