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When:  Oct 2, 2018 from 9:30 AM to 7:00 PM (GB)
Where:   Innovation Birmingham Campus, Faraday Wharf, Holt St, Birmingham, B7 4BB, GB

When & Where



Innovation Birmingham Campus
Faraday Wharf
Birmingham, B7 4BB
GB

Oct 2, 9:30 AM - 7:00 PM (GB)


Description

When
Tuesday, October 2, 2018
9:30 - 19:30

Where
Innovation Birmingham Campus
Faraday Wharf
Holt St
Birmingham B7 4BB

Description
This year’s headline keynote

Olympic Champion, Rebecca Romero. Rebecca is the ONLY British female athlete to win two medals in two different disciplines (Gold in Cycling and Silver in Rowing). Rebecca will be speaking about how to foster a culture of collaboration, keep focussed while dealing with multiple objectives and stay motivated even when things may not be going your way.

Keynote Speakers
● Dr. Sam Shah - Director for Digital Development for the NHS
● Vinay Parmar - Digital & CX Director for National Express

CX Panel Discussion
● Brian Pressey - CX, Insight and CRM Director for TUI
● Dr. Laura Chamberlain - Course Director of MSc Marketing and Strategy for Warwick Business School
● Sarah Corney - Head of Customer Experience for the Chartered Institute of Professional Development
● Neelam Mistry Kotecha - Retention Marketing Manager for Protectyourbubble.com (part of Assurant)
● Craig McVoy - Best selling author and CX Director for BeyondBrand
● Sarah Baker - Head of Customer & Sales for Barclaycard

The panel will be facilitated by, Jerry Angrave CCXP, Managing Director of Empathyce

Audience
The event will bring together 200 CX professionals for a day of insightful presentations, top tips and amazing case studies.

Topics
The event will cover this year's most talked about CX topics, including:

● Digital Transformation
● Customer & Employee Collaboration
● Company Culture
● Intelligent Customer Engagement
● Humanisation
● Artificial Intelligence & Innovation


Location
The event and is taking place at iCentrum, which is part of the Innovation Birmingham Campus on the 2nd October - 09:30 - 19:00 (16:30 - 19:00 is for drinks, canapés and networking). It also boasts a huge 40x65 foot screen. The event will also be recorded and streamed across the world.


Partners & Sponsors

Sponsors
● Rant & Rave
● Synthetix
● NewVoiceMedia
● Natilik
● UpStream Works

Partners
● Warwick Business School, Marketing Insight Series
● Customer Experience Magazine
● British Heart Foundation
● PEN CX
● Customer Experience Consultancy
● Empathyce
● Hyve


Agenda
09.30 - Arrival, Registration, Breakfast & Networking
10:00 - Opening Remarks & Welcome - Ian Golding
10:15 - Headline Keynote - Rebecca Romero
10:55 - Vinay Parmar, National Express
11:25 - Coffee, Refreshments & Snacks
11:45 - Dr. Sam Shah, NHS England
12:15 - Panel Discussion
13:00 - Lunch
14:00 - Rant & Rave (w/customer)
14:30 - NewVoiceMedia (w/customer)
15:00 - Coffee, Refreshments & Snacks
15:20 - Natilik (w/customer)
15:50 - Synthetix (w/customer)
16:20 - UpStream Works (w/customer)
16:50 - Yiannis Maos, Hyve, Customer Advocacy
17:10 - Closing Remarks & Summary - Ian Golding
17:20 - Drinks, Canapes, Networking & Awards
19:00 - Event Ends

Thank you to our Global Platinum Sponsor!
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Thank you to our Event Sponsors!
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Pricing

registration type
regular
    Member
$0.00

    Non-member
$0.00

    Public
$0.00