When
Tuesday, December 4, 2018
7:30 AM - 9:00 AM AEDT
Where
eNett International
L23
367 Collins Street, Melbourne
use the L17-30 lifts
Cost
Members: Free
Non-Members: $10 USD (LIMITED SPACES)
Description
In 2018, the world welcomed the highest number of Customer Experience books in any one year, written by fellow CXPA Members. To celebrate these authors’ contributions to our profession, the CXPA Melbourne Network will host a series of book review events commencing December 4th. Our first event in the series will feature CXPA’s very own Co-Founder, Jeanne Bliss, for a conversation on her newly released book “Would you do that to your Mother?” Jeanne will virtually share with us the key concept of her book – making business personal. By helping us to pinpoint causes of customer unrest we can turn our customers’ experience into joy by anticipating their needs, extending patience and showing them respect. Through a snippet of the book’s thirty-two case studies from inspiring industry leaders, Jeanne will provide a glimpse of the tools you can start applying today
Agenda
07:30 - 08:00 Registration and light breakfast
08:00 - 08:30 Jeanne Bliss "Would you do that to your Mother?" virtual discussion
08:30 - 08:50 CXPA updates & Closing
Registrations close Friday November 30th midnight AEDT
About Jeanne Bliss
Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.
Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 20 years working across organizations to unite the C-Suite and organizational silos. Jeanne is also the author of the groundbreaking book, “Chief Customer Officer” (Jossey-Bass, 2006) the first of its kind to address the role of the customer leadership executive. It quickly became a bestseller and has been translated into eight languages. She has since written three more books, her most recent in 2018, ‘Would You Do That To Your Mother?”
Thank you to our Global Platinum Sponsor!
Thank you to our Event Sponsor!
