WhenThursday, March 14, 20196:00 PM- 8:00 PMWhereStone Creek Restaurant6200 Muhlhauser RdBoardroomWest Chester, OH 45069DescriptionEmotion is a primary driver of customer engagement and customer loyalty. Adopting Emotional Intelligence (EQ) into your CX strategy can help you establish differentiation in the marketplace. Emotional intelligence allows you to show real empathy for your customers. It includes understanding how to effectively engage and communicate with both customers and employees. In fact, there is a whole framework for Emotional Intelligence Customer Experience Design. Join us on March 14th when Nancy Duvall Wagner, President of Vivid Insights Consulting, will share her insights on Emotional Intelligence. Nancy will talk about Enneagram personality types and how you can leverage emotional intelligence for improved self-awareness, understanding of communication styles, interpersonal conflict resolution, and meeting your customer needs. Nancy spent a 30-year career as a lawyer and business executive. Now, she teaches the one critical thing she never learned in school or on the job - Emotional Intelligence (EQ). Decades of research have proven that EQ aligns with greater success in the workplace and more effective personal relationships -- and it can be strengthened by developing greater self- and other- awareness. But how do you boost your EQ? Step into this class with Nancy and find out! Come join the Dayton / Cincinnati CXPA Network for this Q1 2019 event. It will be a fun evening of networking, knowledge sharing, and door prizes. Drinks and a light dinner will be provided.