WhenJune 20th, 20176:00PM - 8:00PMWhere3 Park Plaza Irvine, CA 92614The power of improving customer experiences is undeniable. Yet many companies struggle to quantify and monetize the impact, making it difficult for the C-Suite to fully commit to a CX strategy. This is one of the many reasons that the average tenure of a Customer Focused professional is 2 years. Learn how to think about your Customer Success Programs, Customer Experience Programs, and other efforts related to the Voice of Customer in terms or ROI. Greg Tucker will outline through proven frameworks and case studies: - The four levels of CX ROI maturity - and how to advance to the next level, no matter where you are. - Benchmarks of CX Impact on Revenues, Retention, Customer Acquisition costs and Servicing Costs. - Models to estimate CX Program costs to build into the overall business case - Proven approaches to modeling, estimating and simulating CX Program ROI for initial and ongoing customer value management. Greg Tucker is a former CMO/CXO at Copart Auto Auctions where he won CXPA's 2012 Innovation Award for driving top-line company growth and CX Program ROI. He is a CCXP, CX Expert and 2016 Who's Who of CX. And a certified wine sommelier. Which of course means he is picking the wine. and light appetizers.Thank you to our 2017 Global Platinum Sponsors
Market Culture - Next Strategies
Kia Motors America, Inc.
West Monroe Partners
The Paul Merage School of Business at UC Irvine
Customer Relationship Auditing
CX Journey Inc.
Me, Myself, I, Inc.
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