When:  Oct 12, 2017 from 12:00 PM to 5:00 PM (CT)
Where:   American Family Insurance, 6000 American Parkway, Room A2141, Madison, WI, 53783, US

When & Where

American Family Insurance
6000 American Parkway
Madison, WI 53783

Oct 12, 12:00 PM - 5:00 PM (CT)


October 12, 2017 
12:00 PM - 6:00 PM 

American Family Insurance
6000 American Parkway
Madison, WI 53783


Join us for a fun Post-CX Day celebration! We look forward to meeting the week after CX Day to hear about your organization's CX Day celebrations, listen to speakers on several CX topics, network and have fun in the name of CX!

12:00pm - 1:00pm - Lunch and first 2 speakers

12:20pm - Katy Cobian, American Family Insurance - Welcome Introduction

12:30pm - 1:00pm - Jane Wichman, Cuna Mutual - CX Day Celebration Outcomes

1:00pm - 1:45pm - American Family Insurance, CX Vision Statement and Customer Journey

2:00pm - 3:00pm - Raj Sivasubramanian, Verint and Joe Piette, Andrew Reise - Showing Tangible Business Impact from CX Initiatives

3:15pm - 3:45pm - Laura Nigbur, Northwestern Mutual - Driving CX Culture and Engagement

4:00pm - Happy Hour at Erin’s Irish Pub near American Family Insurance
Erin's Irish Pub Address:
Address: 4601 American Pkwy, Madison, WI 53718
View Menu

Lunch will be provided, and for those who would like to close the day with a cocktail, we'll head to a nearby bar for Happy Hour at 4pm.

Thank you to our Global Platinum Sponsors!


Thank you to our Event's Sponsor!amfam.jpg


registration type
    All Registrants