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When:  Feb 20, 2019 from 06:30 PM to 08:30 PM (PT)
Where:   ScopeAI, 555 Post St, San Francisco, CA, 94102, US

When & Where



ScopeAI
555 Post St
San Francisco, CA 94102
US

Feb 20, 06:30 PM - 08:30 PM (PT)


Description

When
Wednesday, February 20, 2019
6:30 PM - 8:30 PM

Where
Offices of ScopeAI
555 Post St
San Francisco, CA 94102

Parking
Closest parking is in the Post & Taylor Garage (569 Post St)

Description
Customer Experience. Is it the same as Customer Success? Or is it something different? In this panel event format we'll explore the intersection and differences between CX & CS and best practices each can learn from the other discipline. Learn how companies succeed with strong Customer Experience and Customer Success programs. We're excited to partner with Customer Success to host this joint networking event with both groups!

We've assembled some amazing leaders in the Customer Experience world that can also speak to the overlap with Customer Success:
- Kristen Swanson: Head of Operations @ Google
- Gina Hancher: Director, Online Customer Experience @ Palo Alto Networks
- Paul Hagen: Sr. Principal, Head of Customer Experience & Innovation Strategy @ West Monroe Partners
- Melinda Gonzalez, Vice President of Customer Success @ WeWork

Moderator: Junan Pang: Director of Customer Success @ Optimizely

As always, join us for a fantastic evening of food & drink, amazing conversation, and learning!

Thank you for supporting SF CXPA. We are a community of customer experience professionals and leaders.

Agenda
6:30 - 7:00 pm Open networking
7:00 - 8:00pm Panel Discussion and Q&A session
8:00 - 8:30pm Final networking

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Pricing

registration type
regular
    All Registrants
$0.00