Check out the CX Leaders Advance website including up to date agenda at www.cxleadersadvance.com
WhenThursday, October 18, 20185:00 PM - 7:30 PMWhereLucky Labrador Brew Pub915 SE Hawthorne BlvdPortland, OR 97267DescriptionIf you were a customer care manager -How would you handle the global scale of Starbucks? Or the massive volume of holiday orders at Harry & David? Or care operations at a small rural telecom company? Janet Bailey has walked in the shoes of all three roles in her long career in the customer service industry. In her presentation, Janet will be discussing how a customer's experience, whether with a large global company, a company where customers may contact them once a year, or customers of small rural companies are moments of connection and opportunities to foster long term relationships in a contact center setting. About Janet...Janet is currently the Chief Customer officer at Consolidated Business Services (CBS) and Vice President of Member Services at DirectLink and BCT. Prior to her current position, she was Vice President of Sales and Customer Care at Harry & David in Medford, OR, and before that, Janet was Director of Customer Service at Starbucks in Seattle, WA. **Note: This event is at the Lucky Lab on HAWTHORNE** Social hour begins at 5 p.m. Presentation at 6 p.m. Come and enjoy your favorite beverage, a few snacks, and network with other members. Feel free to share with your colleagues. Please be sure to RSVP.Thank you to our Global Platinum Sponsor!
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