**Registration is now full for this event. Please contact Anita Siassios to be placed on the waitlist at anitasiassios.cx@gmail.com**
When
Thursday, April 19, 2018
7:30 AM - 9:00 AM
Where
Sportsbet Offices
Level 21/367 Collins St
Melbourne, AU
(Meet at reception desk to be escorted to level 21)
Description
Join the CXPA Melbourne Network over a light breakfast on Thursday April 19th and learn how to Design a true Customer Centric Culture:
Key Learnings:
- What Customer Centric Design is
- The organizational changes required to support a customer centric culture (team structures, skills, leadership styles)
- How to identify potential roadblocks in your attempt to drive the change and some examples of changes gone wrong
- Building the case for change
Presenter
Paul Strike- CXPA fellow member heading up the Design Practice at PEXA
About Paul: For 18 years Paul has developed and crafted the experiences that matter most to business and customers across industry sectors such as retail, banking, healthcare, tourism, superannuation, and insurance. Always focusing on that human-centric conversation brands have with customers in context to situation, environment, need and problem. I work closely with executive teams on the strategic thinking required that enables programs of change and design-driven value.”
Contact: Anita Siassios (CXPA Melbourne Networking Lead)
+61 466 36 80 56
anitasiassios.cx@gmail.com
Thank you to our Global Platinum Sponsor!
Thank you to our Event Sponsor!
