WhenWednesday, September 13, 20177:30 - 9:00 amWhereMatt Ross Community Center 8101 Marty StreetOverland Park, KS 66204Cost$10.00The Net Promoter Score was launched in 2003 and spread quickly throughout the world. For many companies, it's the primary metric they use to monitor progress in creating customer loyalty. Since then, NPS has migrated from merely a score to a complete operating system. Our speaker, Brian Andrews, was deeply involved with NPS in its infancy at Intuit - the first company to use NPS - and helped Fred Reichheld and Rob Markey craft the Net Promoter System. Brian will share lessons learned using NPS for the past 14 years along with interesting facts about the metric, the operating system, and where its is headed from an NPS pioneer.Thank you to our Global Platinum Sponsors!
© 2018 CXPA All rights reserved | Site by eConverse