WhenThursday, February 7, 20197:30 AM - 9:30 AMWhereRoof Terrace at the Radisson RedNo 6 Silo, Silo Square, V&A WaterfrontCape Town, 8001ParkingAvailable at the Silo District parking garage, located under the hotelDescriptionPlease join the CXPA local network for our first event of 2019. Our Network theme for 2019 is "supporting each other to realize the CX revolution locally", and we'll be tapping into global and local thought leadership to help the CX community in Cape Town thrive during the coming year. With the Mother City skyline as our backdrop from the Radisson Red roof terrace, we'll address a topic that is key to maximizing CX impact in our local market. We're starting the year with a topic that was highlighted as a key challenge by the CX community during our closing event: proving ROI. At the end of the day, the buck stops with shareholders, and executives need to meet financial targets. For CX to truly take hold in the business world, CX leaders must be equipped to demonstrate how customer-centricity benefits a business' bottom line. In this interactive session, we'll explore strategies and approaches to help you do just that. Coffee and networking on arrival, followed by breakfast and interactive learning and thought sharing with other local CX leaders. If you are keen to join us, please register for the event so that we can accurately plan for breakfast catering. This event is free and open to members and non-members alike.