When
Monday, February 11, 2019
8:00 AM - 9:30 AM

Where
Excellus
165 Court St
Rochester, NY 14647

Parking
Available in the Court Street Garage. Parking is not included

Description
You are cordially invited to collaborate and share ideas on transforming the customer experience for all organizations. Join the CXPA Rochester Network along with other local professionals as we collaborate on best practices while enjoying a delicious hot breakfast immersed within the CXPA customer experience.

The topic for this month will include answers to “How do teams successfully manage the closed loop feedback process for customer experience including surveys, call center activities, speech analytics and social media.

Please register via the CXPA.org site to ensure adequate space for all attendees. Please arrive between 7:45 AM and 7:55 AM for check-in.