Thursday, September 20, 2018
1:00 PM - 5:30 PM
280 King Street East
Toronto, ONM5A 1K7
1:00 – 1:30 Registration
1:30 – 1:45 Introductions
1:45 – 3:15 Bruce Temkin Workshop
3:15 – 3:45 Break
3:45 – 4:45 Marilyn Barefoot Presentation
4:45 – 5:30 Networking, cocktails and munchies
1. Workshop with Bruce Temkin: Humanizing Customer Experience: Putting People First
Come join CXPA co-founder and industry visionary Bruce Temkin, CCXP and other customer experience professionals for a lively discussion about how we can collectively bolster humanity. During this highly interactive session, Bruce will share some of his thinking and lead a discussion around how we can improve humanity as individuals, as CX professionals, and as a collective CX community. This session will be appropriate for people with all levels of CX knowledge, from novices to experts.
Career Tip: Invite your leadership team to join you for this high impact event and hear from one of the true gurus in the CX business.
2. Marilyn Barefoot Presentation: Collaborate for CX Success
Recent research shows that last year 75% of companies said their top objective for the year was improving customer experience. But what do companies need to do in order to achieve that goal?
Innovation, collaboration, and risk-taking are all areas that require serious commitment and execution in order to improve the customer experience. However, most companies are not very good at any of these.
Barefoot Brainstorming has developed a collaborative process guaranteed to produce big ideas – BigStorming®. During this high energy, hands-on session, attendees will learn and apply a number of unique brainstorming techniques that are guaranteed to generate CX ideas that will knock your socks off!
About our Speakers
Bruce is widely viewed as a customer experience visionary and is often referred to as “The Godfather of Customer Experience.” He has helped executives within hundreds of large organizations define and accelerate their customer experience journeys. He is also the Chairman Emeritus and co-founder of the Customer Experience Professionals Association (CXPA.org).
His company, Temkin Group, is a leading customer experience research, consulting, and training firm. It helps many of the world’s largest brands lead their transformational journeys towards customer-centricity by engaging the hearts and minds of their customers, employees, and partners.
Top tier companies around the globe call on Marilyn when they want to inspire and challenge their people. She is a dynamic, sought-after speaker, classically-trained in companies like Coca-Cola, McDonald’s, General Mills, Nike and Microsoft. Marilyn combines a wickedly smart and analytical brain with an intuitive gut. She is obsessive about originality, innovation, and inspiring everyone to discover their inner genius.
A three-time nominee for Rotman Canadian Woman Entrepreneur of the Year, Marilyn is a hands-on leader whose high-energy keynotes lead to powerful and lasting results. barefootbrainstorming.com
Thank you to our Global Platinum Sponsor!