When
Tuesday, October 2, 2018
7:30 AM - 9:30 AM

Where
Foy’s Arcade
Level 6
246 Bourke Street, Melbourne
(Take the lift via the office lobby fronting Bourke Street, between Telstra and City Chic stores)

Cost
Members: $25 USD
Non-Members: $35 USD

Description
Be part of the first city in the world to welcome global CX Day across 70 countries.

Guest Speaker Kevin Sheedy AM – General Manager Innovation & Commercial Development - Essendon Football Club - A sporting legend and a remarkable Melbournian will share with us how an innovative approach to “Member Experience” impacts the success of an AFL football club and in fact, the sport, as a Melbourne institution. Leveraging the transformative digital cortex of Foy’s Arcade, attendees will experience the next generation of the CX toolset, including Virtual Reality and gesture control.

Global CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognise great customer work, discover professional development opportunities and strengthen professional networks. Don’t miss being part of this memorable event!

Agenda
07:30 - 08:00 Registration and light breakfast
08:00 - 08:15 Opening and Welcome by Diane Magers CEO CXPA
08:15 - 08:50 Kevin Sheedy – “Member Experience” Panel & QA
08:50 - 09:00 Closing
09.00 – 09.30 Foy’s Arcade Guided Experiential Tour (Bookings required - Contact Carolyn Marriot below)

More about Foy's Arcade
Foy’s Arcade by ISPT, a one of a kind, truly immersive customer experience centre. Foy’s Arcade has been designed as a flexible and multi-functional space to inspire ISPT to experiment with their investors and customers. This dynamic space was co-created with Collective Social Intelligence, pre-eminent experts in interaction design and data visualisation.

Event Information Contacts: Anita Siassios: anita@managingcx.com or Carolyn Marriott: cmarriott@broadsightadvisory.com.au

CXPA Contact: local@cxpa.org

Thank you to our Global Platinum Sponsor!
Thank you to our Event Sponsor!