WhenThursday, March 14, 20198:30 AM - 10:00 AMWhereLe Peep RestaurantFashion Mall Commons8487 Union Chapel RdIndianapolis, IN 46240CostNo cost to attend, everyone picks up their own tab for breakfastParkingFree. Le Peep is located on the north side of Indianapolis, across the street from the Fashion MallDescriptionJoin other customer experience professionals for breakfast and lively discussion on a variety of CX topics. Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.MARCH TOPIC: PREDICTIVE CXFollowing up on our last gathering hosted by Ascension where we discussed automation and artificial intelligence, it seems fitting to discuss the ways we can anticipate customer needs and predict customer behaviors. Do you have a good example to share? Do you utilize predictive analytics? Have you experimented with ways to deliver a better customer experience based on predictive and prescriptive techniques? Or, are you just trying to learn more about these innovative methods? Regardless of where you are with your programs - join the discussion as we predict the future for our customers! BONUS! I have ordered 30 copies of Jeanne Bliss' latest CX-themed book. Would You Do That To Your Mother? Show up to get a book and we'll use this for discussion at the April meeting.