When
Thursday, July 12, 2018
8:00 AM - 9:30 AM

Where
Paddy Power Betfair
Belfield Office Park, Beechhill Road
Clonskeagh
D04 V972 Dublin 4

Description
Sportsbet Customer Obsession Program

Louise Lysaght, Head of Customer Experience in Sportsbet Australia

Current role as Head of Customer Experience at Sportsbet Australia which is part of the Paddy Power Bet Fair Group

Prior experience was in various Senior Management Operations, Servicing, Strategy and Transformation roles in the Banking industry within Ireland and Europe for Barclays Bank and Australia New Zealand Banking, Australia

Passionate about Customer Experience design, creating customer centric cultures and member of the CXPA Melbourne Network planning committee.

Using Customer Experience Journey Mapping in Paddy Power Betfair

Emer Liston, Head of Customer Experience in Paddy Power Betfair

Head of Customer Experience at Paddy Power Bet Fair Group having progressed through the organisation in roles including CX Strategy Manager, Customer Proposition Manager, and Commercial Executive.

Prior experience as Project Manager and Marketing Team Lead with Hoolux Medical in Cork

Holds BCL Degree and MBS in Innovation in European Business from UCC.

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