When 
Thursday, July 5, 2018
9:30 AM - 1:30 PM

Where
Hotel the Park
MG Road
Bangalore, India

Description

With decision-makers and senior leaders across financial services, utilities, retail, travel, hospitality, transport, technology and more, CS talk is the events to participate, discuss, learn and explore the future of customer experience and connectivity. It will be a great opportunity to network with cross-industry Customer Experience decision makers and learn from each other’s experiences in order to be able to provide the best in customer service and enjoy the positive results.

Our roundtable discussions are a chance to hear from experts and peers about what’s been successful and how to increase maturity in customer experience strategy. In this roundtable, let’s discuss challenges and successes for:
Achieving Growth Through Customer Experience
Picking the Right CX Strategy: What You Actually Need
What Will Customers Really Want?
Power to the People: How to Reinvent Your CX Culture
Being A Change Agent For CX
How AI Can Help — Not Hamper — Your CX Agenda: How AI Enables You To Deliver Great CX

Speakers:

Vivek Mehrotra, SVP, JANA Small Finance Bank
Glen Wilson, Vice President, Customer Experience & Operations, Bangalore International Airport Ltd
Burzeen Vakil, Director Marketing, Red Hat
Dr. Amit Chakrapani, Managing Director, CRM Academy of Asia
Dr. G Shainesh, Professor, IIM Bangalore
KT Prasad, Director Sales India, Zendesk
Dr. Anil Pillai, Director, Teragnni Consulting
Mohua Sengupta, EVP, 3i Infotech
Sridhar Rao, Infinium Growth Insights
Harish Pant, Managing Director, Industries
Sameer Dhanrajani, Chief Strategy Officer, Fractal Analytics
Bhavesh Agarwal*, CEO, OLA
Sathish Krishnan, Director CX, Flipkart
Dinesh Narayanan, Director, Vssutti Services
Jessie Paul, Founder, Paulwriter
Avinash Parhi, Sr Director, Strategy & Marketing, Shopclues
Dr. Harikrishna Maram, VC, Universal Digital University

Thank you to our Global Platinum Sponsor!



Thank you to our Local Event Sponsor!