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When:  Mar 30, 2017 from 05:30 PM to 07:00 PM (ET)
Where:   EY Sydney, 200 George Street, (Circular Quay End), AU

When & Where

EY Sydney
200 George Street

AU

Mar 30, 05:30 PM - 07:00 PM (ET)


Description

When
30th March 2017
5.30pm – 7.00pm


Where
EY Sydney
200 George Street (Circular Quay End)

Come and learn how to become part of the Customer Experience movement across the world and here in Australia. Diane Magers, the CEO of the CXPA, will talk about the growth of industry and how we all can benefit from being part of the CX Revolution. Diane will explain what is required to become a Certified Customer Experience Professional. The CXPA is a user/practitioner membership that all members gain access to. It is the opportunity for members to connect with other members to see what’s worked and what hasn’t plus the ability to crowd-source solutions to the challenges they’re facing in their own programs.  The CXPA is growing rapidly and it is your opportunity to get in early and be part of its future.

This event is for anyone interested in the world of CX. You do not have to be a CXPA member. It is for both consultants and practitioners.
Cost: $20 AUD per attendee

Space is limited, so sign up now to reserve your spot!

Agenda
5.30PM Appetizers, Drinks & Networking
6:15PM Diane’s Presentation on the CXPA
6.45PM Networking
7:00PM Close

Please RSVP by March 30

About Diane Magers:
Diane serves at the CEO and helps support providing value and community for each and every member and partner. She is a firm believer that it "take a village" to help everyone succeed. She knows our work as CX practitioners is very tough and extremely important. Anyone who knows Diane would say she's very passionate about customer and employee experience and a driven change agent. Diane has over 25 years experience building and transforming organizations around their customers and employees – from front line to infrastructure - working in and with brands such as Sysco, Invisalign and AT&T.
In 2011, she founded Customer Experience Catalysts, a thought leadership and consultancy practice helping brands identify and optimize their opportunities to engage customers and associates. Clients include VMWare, Honeywell, Blue Cross & Blue Shield and Align Technologies. She developed and led Customer Engagement, Customer Strategy and Business Transformation projects at Sysco including omni-channel design for call center, sales interactions, website, digital platforms for product and business services.
Diane holds an M.S. in Clinical Psychology and an MBA. She is a Certified Customer Experience Professional (CCXP), and Promoter Score (NPS), Voice of Customer (VoC) and Customer Experience Management (CEM) certified. Additional affiliations include CXPA founding member, LUMA Institute, Board member for CXPA Certification and active volunteer for the Autism Society of American, Leukemia and Lymphoma Society and the American Heart Association. Diane’s demonstrated leadership abilities helps organizations design and execute strategies to drive customer obsession with targeted business results. 

Pricing

registration type
regular
    All Registrants
$20.00