When
May 10th, 2017
7:30 AM - 8:30 AM

Cost
$0.00

Where
Lunds & Byerly's Community Room
5725 Duluth Street
Golden Valley, MN 55422

Unified Metrics - Driving to a single, excellent, cross functional customer experience! Join your CX colleagues to discuss how you bring together all the business functions for a set of unified metrics aimed at a consistent customer experience.
Questions to consider
• Does your sales team understand their impact on the customer experience?
• What operational metrics can you align with customer experience?
• How do you convince IT and Finance that they impact CX, have you tried?

There is no outside food or drink allowed, please plan to grab a coffee, if you want one, by 7:15 at the Caribou so we can start the discussion at 7:30!

Thank you to our 2017 Global Platinum Sponsor: