When
Thursday, February 22, 2018
5:30 PM - 8:00 PM

Where
Night Town Cleveland
12387 Cedar Rd
Cleveland, OH 44106

Description
Does your organization have a rich, robust understanding of your customer journeys? Are you just starting to think about how to effectively understand your customers’ journeys for maximum impact? Are you somewhere in-between? Then this session is for you!

Join the Cleveland Network as we bring in Elena Hutchison, Solutions Principal for Medallia, to discuss the importance of understanding your customers’ journeys, how to get feedback at different points and drive them out to the organization, and guidance on just getting started in building and using journeys. Elena brings with her a 20-year career as a Customer Experience Veteran, including 15 years as a market researcher.

And you're encouraged to bring your questions: we'll have plenty of time for Q&A at the end with both Elena and other industry experts.