When
Thursday, February 8th, 2018
1:00 PM - 3:30 PM

Where
24 Jewelers Park Drive
Neenah, WI 54957

Parking
Attendees are welcome to use the visitor parking available in front of the building's main entrance with additional visitor parking reserved in the employee lot.

Description
Join us to talk about closing the loop on customer feedback! You'll hear from a panel of practitioners of different maturity. We'll discuss how they close the loop on customer feedback, dig in to the root cause of issues, and drive action internally.

Agenda
1:15 PM - 1:30 PM   Welcome and Opening Remarks

• Scott Murphy, CEO and Trina Woldt

1:30 PM - 2:15PM   Qualtrics Presentation - What is CX and Best Practices for Closing the Loop

• Carol Haney, Qualtrics

2:15 PM - 3:10   Panel Discussion on Closing the Loop

• Moderator: Trina Woldt
• Panelists:
  • Carol Haney, Senior Research and Data Scientist, Qualtrics
  • Kelly Goldthorpe, Director of Marketing and Biker Experience, Diivy Bikes
  • Katerina Gryparis, Director Consumer Experience, CUNA Mutual Group
  • Joe Piette, Vice President of Customer Experience, Andrew Reise Consulting
  • Alex Suazo, Manager, Digital Marketing, American Girl
  • Lynn Weggel, Customer Experience Insights Manager, Jewelers Mutual Insurance

3:10 PM - 3:20 PM   Joining CXPA and Closing Remarks

• Jewelers Mutual

Thank you to our Event Sponsor!