CXPA Sponsored Webinar by Quadient: Customer Experience Doesn’t Only Happen Online

CXPA Sponsored Webinar by Quadient: Customer Experience Doesn’t Only Happen Online

When:  Jun 4, 2019 from 11:00 AM to 12:00 PM (ET)

When
June 4, 2019
11:00 AM - 12:00 PM ET

Where
Online

Customer Experience Doesn’t Only Happen Online

We live in a wonderfully exciting time – the latest stages of the digital revolution offer countless opportunities to cut costs, increase profits, and transform the way your customers see your organisation. But in this era where digital is king, is that what the customer really wants? Are you pushing forward with a future-proofed digital only strategy for your customers, or does that strategy risk putting you on a path to alienate those same customers and lose the traditional profit generating streams that you’ve spent so long building? How can you be sure that you’re heading in a direction that will please your customers today and your bottom-line tomorrow?

In this webinar, Laurent Ghio and Andrew Stevens, Customer Experience Specialists at Quadient, will explain:

  • The current state of the evolution of customer experience
  • The importance of looking towards future revenues while keeping one eye on today’s profits
  • A simple solution to help you keep sight of your customers today and tomorrow

 
Andi_Dominguez_Quadient_Headshot.jpgAndrew Stevens 
Global Banking and Finance CCM & CX Expert 
Quadient

With nearly 2 decades of experience at one of the world’s largest banks, Andrew is ideally placed to ensure that Quadient’s product suite continues to evolve to meet the needs of today’s Enterprise Organisations. His resume covers all aspects of banking operations and technology with respect to customer communications management and customer experience, and he has built a reputation as someone that can successfully execute complex international transformational projects in these fields, across a breadth of industries. He earned his law degree in his home town of Sheffield, UK.


Laurent_Ghio_Headshot_2017__1_.jpgLaurent Ghio
Strategic Marketing CX SaaS Solutions
Quadient

Laurent Ghio is an expert in the field of Customer Communication Management. He is a certified CX professional with both a master's degree in Computer Science and an MBA.

He defined the initial Digital Strategy for Neopost Group and has played a major role in the acquisition of GMC Software (the leader in CCM) which is now part of the Quadient Neopost division.

He is responsible for the Cloud strategy and SaaS solutions at Quadient, covering a broad aspect of Digital Transformation including the management of all communication channels - both physical and digital – to deliver Customer Experience Management (CEM) solutions.


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