2020 presents huge challenges—and opportunities—for leaders to take customer feedback to heart and drive executive alignment focused on action and organizational change. For twenty years, SurveyMonkey has been helping organizations ask, analyze, and act on customer feedback to improve the customer experience. In our session, Christine Rimer, VP Customer Experience and Advocacy will walk through our customers biggest hurdles and how they’ve overcome them by aligning their CX program to help leaders make their most difficult decisions with confidence.
Christine is seasoned executive with a unique blend of product marketing, customer success and enterprise systems experience leveraged to lead high-performing, cross-functional teams to deliver world-class customer experiences. She leads SurveyMonkey’s customer experience program, community and thought leadership as well as customer advocacy efforts to drive self-service and sales-assisted growth through customer stories.
Prior to joining SurveyMonkey in 2016, Christine held a variety of customer experience leadership roles at Intuit including an eighty person professional services team implementing digital banking solutions in financial services as well as the leading the launch of Intuit’s healthcare offering to 28 million consumers