CXPA RTP Course: Driving CX Improvement, Design & Innovation Maturity (ClearAction)

CXPA RTP Course: Driving CX Improvement, Design & Innovation Maturity (ClearAction)

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When:  Feb 25, 2021 from 11:30 AM to 1:00 PM (ET)
This class is great for ANYONE wanting to leapfrog CX norms (CX novices, enthusiasts and veterans, even CCXPs) and/or prep for the CCXP exam. Its primary aim is to propel your career success and company growth.

Get real-time answers to your questions in this live session. PLUS: get immediate access to online quiz game, 30-minute recorded class with slide-specific navigation, reinforcement readings, mastery exercises, multiple-choice quiz with clues and explanations, and follow-up Q&A session with instructor Lynn Hunsaker, who is a CXPA Recognized Training Provider.

Prepaid registration is required at clearaction.com/class

'Driving CX Improvement, Design & Innovation Maturity' rises above common-practice myths to reveal practical better-practices to continuously improve, design and differentiate customer experiences. Emphasis is on keys to:
  • Using customer insights to define and prioritize moments of truth and opportunities for improvement
  • Facilitating and sustaining cross-organizational action of key CX improvements
  • Establishing design thinking, customer-centered design, iterative ideation and prototyping (agile)
  • Innovating customer value across the customer journey and touch-points

What does ‘leapfrogging CX norms’ mean? This course explains what’s needed for achievements like this. These are examples from Applied Materials, where course instructor Lynn Hunsaker led customer experience transformation to grow customer trust:

  • 16X reduction in customers’ time for service
  • Exceeded customer expectations by 75%
  • 10X increase in customer productivity
  • 10X reduction in lead time from 5 days to 5 hours
  • 6X improvement in trouble-shooting cycle time
  • $1M savings monthly to the customer
  • 80% reduction in customer engineers’ learning cycle time
  • 75% reduction in customer-reported bugs/issues



Reserve your spot today!

Location

Online Instructions:

Contact

Lynn Hunsaker
+1 408 687 9700
lynn.hunsaker@clearaction.com
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