For ANYONE wanting to influence customer-centricity, leapfrog CX norms, and/or prep for the CCXP exam.
Get online quiz game, recorded class, reading recommendations, exercises, and follow-up with instructor. Prepaid registration required to receive zoom meeting link + the above.
Instructor Lynn Hunsaker is a CXPA Recognized Training Provider.
Our “up-level mindset” method is based on years of experimentation in college courses and corporate training in what sticks best for exam success and real-life application. Participants from 50+ countries have enrolled in this course to deepen and broaden their CX know-how. This course was designed to up-level your strategic impact and your career mobility. In addition, it helps you discern the best answer among several good choices. See “Praise for this Class” for examples of participants’ experience.
- Live delivery of any or all competencies
- Ask questions and get answers real-time
- Share experiences with other participants
- Also get pre-recorded course and quizzes immediately upon registration, no expiration
- Practice questions: multiple choice, true-false, topic mastery scenarios
- Recommended reading and case studies, myth-busters and Who Wants to Be a Millionaire quiz game
- Free monthly instructor Q&A session
- Get 15% discount code for first-time CXPA membership
- Free Instructor Feedback for your Topic Mastery scenario answers in August only
This Customer Experience Excellence course was created by Lynn Hunsaker (CCXP) who led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality, Strategic Information Manager, Voice of Customer Manager, and Marketing Director. She has created and taught 22 college courses on marketing, advertising and business at San Jose State University, Mission College and University of California Berkeley Extension and Santa Cruz Extension. She is co-founder of the ClearAction Value Exchange with revolutionary methods for real-time skill development and application. Lynn conducted the world’s first global B2B customer experience practices study, which she led from 2010-2014. She was #1 Author of the Year in 2015 and 2017 and one of five Hall of Fame authors at CustomerThink.com, sharing new wisdom that she learned during 25 years working in the customer experience profession.
RSVP for one date or any combination of weekdays or dates that work best for you.
18:45-20:15 India/Sri Lanka
20:15-21:45 p.m. Thailand
21:15-22:45 p.m. Malaysia/Philippines
6:15-7:45 a.m. US PT Los Angeles
9:15-10:45 a.m. ET New York
15:15-16:45 CET Paris
17 Sept — Customer-Centric Culture
Schedule for future classes can be arranged by request: Success@ClearAction.com
Free to buyers of ClearAction’s CCXP course or ClearAction Value Exchange: RSVP to Success@ClearAction.com.
LIST PRICE FOR THIS LIVE WEBINAR COURSE IS USD 700.
IF YOU LIVE IN A DEVELOPING NATION, REQUEST THE 50% SAVINGS CODE
1 topic with recording: USD 100 (or usd 50 for developing nations)
6 topics live/recording: USD 500 (or usd 250 for developing nations)
2 colleagues for 1 topic: USD 160 (or usd 80 for developing nations