OmniTouch: High Performance Contact Centre Management in partnership with the CCAS Singapore

The Essentials:

• Online delivery by Daniel Ord, a CXPA Recognized Training Provider and globally recognized Contact Centre industry expert
• A full 2-day workshop (9:00AM to 17:30PM each day) Singapore time
• Limited to a maximum of 12 Participants - because it should feel personal
• A hardcopy workshop book sent to your address in advance of the workshop
• Registration for this workshop is conducted directly by the CCAS / CCAS Members receive a special discount - simply click on More Information to access pricing & registration 

Target audience: VPs, Directors, General Managers, Team Managers, Team Leaders, Quality Assurance, Workforce Management, Human Resources. Essentially any management or support role in the Contact Centre.

Course overview: The 2-day High Performance Management for Inbound Contact Centres course is designed to equip mid to senior management with a comprehensive understanding of the unique environment, mastery level operations, KPI management and the key planning processes inherent in the Contact Centre environment.

Though work experience is helpful, it’s not enough.

To succeed, it is critical that anyone involved in Centre management understand the unique mathematics and drivers behind what makes the Centre ‘work’ and work well.