Lexington KY Network: Customer What? Part 2 Connecting People

The Book: We will use Ian Golding’s “Customer What?” to guide our 2021 discussions  around application of CX best practices. 

Jul 28 Meeting Prep .. for those with the book please read chapters 4 5 and 6 of of 'Customer What?'

• Culture: Connecting people

  • Ch 4,5,6 50-73     Employees, Customers and Leaders

note: you can still attend / join discussion even if you do not have the book