Tuesday, September 24
8:15 AM - 12:00 PM BSTWhere
The Royal Institution
21 Albemarle Street
London, W1S 4BSParking
More information here
Introducing ForeSee, a newly acquired Verint company and a leading voice of the customer (VoC) cloud vendor. Together Verint and ForeSee offer the most comprehensive omnichannel cloud VoC portfolio which can help businesses measure customer experience at every step of the journey.
This breakfast briefing will explore what it takes to win the battle for consumer preference and which businesses are leading the way through experience optimisation. Join us to get inspired and find out how you can gain the intelligence you can trust, to grow satisfaction, loyalty, and lifetime customer value.
Louise Fowler will be joining us to share true stories from her own experience, including shaking up the long-haul business travel market and how First Direct reinvented itself for the digital age through better understanding of its customers’ needs and experiences.
Eoin Kenneally will also highlight how Hermes Parcelnet has put the customer at the centre of its business thinking, resulting in measurable business benefits. Speakers Turn yourself inside-out: Putting customers at the heart of your business
Louise FowlerDelivering Customer Experience in the Age of Automation
Eoin Kenneally, Head of CX - Digital and Insight, HermesEngagement in the Always-on Era: Understanding your customers' and your employees' attitudes and behaviours
Marije Gould, Vice President Marketing, VerintWinners and Losers in the Battle for Consumer Preference
David Hudson, Regional Director EMEA, Verint VOC Cost
Free to attend, but please RSVP at the link below.