When
Tuesday, September 24
8:15 AM - 12:00 PM BST
Where
The Royal Institution
21 Albemarle Street
London, W1S 4BS
ParkingMore information
here.
Description
Introducing ForeSee, a newly acquired Verint company and a leading voice of the customer (VoC) cloud vendor. Together Verint and ForeSee offer the most comprehensive omnichannel cloud VoC portfolio which can help businesses measure customer experience at every step of the journey.
This breakfast briefing will explore what it takes to win the battle for consumer preference and which businesses are leading the way through experience optimisation. Join us to get inspired and find out how you can gain the intelligence you can trust, to grow satisfaction, loyalty, and lifetime customer value.
Louise Fowler will be joining us to share true stories from her own experience, including shaking up the long-haul business travel market and how First Direct reinvented itself for the digital age through better understanding of its customers’ needs and experiences.
Eoin Kenneally will also highlight how Hermes Parcelnet has put the customer at the centre of its business thinking, resulting in measurable business benefits.
Speakers Turn yourself inside-out: Putting customers at the heart of your business Louise Fowler
Delivering Customer Experience in the Age of AutomationEoin Kenneally, Head of CX - Digital and Insight, Hermes
Engagement in the Always-on Era: Understanding your customers' and your employees' attitudes and behavioursMarije Gould, Vice President Marketing, Verint
Winners and Losers in the Battle for Consumer PreferenceDavid Hudson, Regional Director EMEA, Verint VOC
CostFree to attend, but please RSVP at the link below.