Charlotte Network: Virtual Roundtable - Adapting CX Programs to Changing Times

Charlotte Network: Virtual Roundtable - Adapting CX Programs to Changing Times

When:  Jun 4, 2020 from 04:00 PM to 05:00 PM (ET)
When
Thursday, June 4, 2020
4:00 PM - 5:00 PM

Where
Online

Description

Join Charlotte CX professionals for a virtual roundtable discussion led by CX leaders from InMoment  to check in among our CX community and discuss the future state of our CX programs. It’s apparent that customer listening and experience programs are more necessary than ever before, yet our profession has experienced disruption from COVID-19. Our open roundtable will discuss:

  • Disruptions in CX that we are experiencing 
  • Changes being made or considered to customer listening and CX programs
  • Adjustments being made to your analysis, reporting, and subsequent business actions to react to the changing needs of customers
Principals of InMoment's CX Strategy and Enablement practice, Eric Smuda and Jim Katzman will be joining our Roundtable, with Melissa Morse, Charlotte CXPA network member and InMoment Enterprise Sales Director, moderating.  
Hope you will join,  share and learn from your local CX network and InMoment how other CX programs are evolving during this historic times.

Thank you to our Global Gold Sponsor!
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