Melbourne Network: Workshop - Learn how Customer Make Decisions

To move your customer experience to the next level, you need to move your thinking to the next level by understanding customer behavior to improve your NPS and Customer measures.

Join Colin Shaw in a mini workshop where you will lean:

1. How customers make decisions

2. How you should be defining this in your journey maps

3. Why behavioral science can move you to the next level of your CX

What you need to bring: Up to 10 step journey map to help in an exercise

Agenda:

19:00 - 19:20 Introduction to Behavioural science

19:25 - 19:45 Exercise

19:45 - 20:00 Feedback on exercise

20:00 - 20:10 Q&A

For any questions please contact Anita Siassios at anita@managingcx.com