WhenTuesday, September 22, 2020
7:00 PM - 8:15 PM
WhereOnline
Description
To move your customer experience to the next level, you need to move your thinking to the next level by understanding customer behavior to improve your NPS and Customer measures.
Join Colin Shaw in a mini workshop where you will lean:
1. How customers make decisions
2. How you should be defining this in your journey maps
3. Why behavioral science can move you to the next level of your CX
What you need to bring: Up to 10 step journey map to help in an exercise
Agenda:
19:00 - 19:20 Introduction to Behavioural science
19:25 - 19:45 Exercise
19:45 - 20:00 Feedback on exercise
20:00 - 20:10 Q&A
For any questions please contact Anita Siassios at anita@managingcx.com
Thank you to our Global Gold Sponsors!ConfirmitInMoment