When
October 18, 2018
12:00 PM EST
Where
The Parker Hotel
119 W 56th St
New York, NY 10019
Description
Is it time to breathe some new life into your CX program? Even after years of success, CX programs can hit a plateau. And this can be a real challenge as expectations for CX results are constantly on the rise. Moving to the next level begins with asking the right questions, thinking beyond the survey, and leveraging best practices.
Speakers include:
• Bruce Temkin, Customer Experience Transformist & Managing Partner, Temkin Group
• Sarah Day, Sr. Director Customer Experience, Asurion
• Shelly Chandler, Vice President, CX Consulting, Confirmit
• Claire Sporton, SVP of CX Innovation, Confirmit
• Your industry peers