Virtual CXPA Indianapolis Networking Breakfast by CXPA Indianapolis Network

Virtual CXPA Indianapolis Networking Breakfast by CXPA Indianapolis Network

When:  Jun 17, 2021 from 8:30 AM to 9:45 AM (ET)
Associated with  Indianapolis CXPA Network

Join other customer experience professionals for a lively discussion on a variety of CX topics.

Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45.

JUNE TOPIC: Design Thinking

An effective, well-researched, well-designed CX program can set up an organization for long-term success. But getting there is a process that involves many steps. So how do you get started?

Emily Stump from IU Health will discuss how CX leaders can effectively engage with customers during the initial phases of the design thinking process and which qualitative research tools are most useful for this process.

Grab a coffee and your favorite breakfast treat, pull up your webcam and join us for another lively discussion!

Location

Online Instructions:
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