CXPA Webinar Presented by Quadient: Why Journey Maps Are Not Enough – The Essential Next Steps

When
Thursday, October 7, 2021
11:00 AM - 4:00PM EDT/BST

Where
Online

Description 

Listening to customers and staff to create journey maps that support your CX program is a great start – but it’s not enough. To truly make a difference for your customers, operations, and bottom line, these insights must be brought to life and integrated into the day-to-day orchestration and delivery of the customer experience. Most CX programs are incorporating journey maps, but not all are seeing equal results. In this webinar, you’ll learn about the practices and technology that separates top CX performers from others and hear secrets of the trade from leading journey map expert Jim Tincher, CCXP.

Presenters:

Greg Melia, CAE
CEO
CXPA


Jim Tincher, CCXP
Founder, CEO and Journey Mapper in Chief
Heart of the Customer


Andrew Stevens
Product Marketing Lead
Quadient