Now Open! 2022 Impact Awards recognize individuals for amazing CX contributions. Deadline 8/15th. Learn more.
The Verint Experience Index Retail Report examines retail consumers’ behavior and preferences which are essential to consider when fine-tuning your CX strategy – especially as you prepare for the Black Friday, Cyber Monday, and holiday shopping rush. With the level of investment seen in digital solutions since 2020, it’s an uncertain time for many retailers, and finding a balance that offers exceptional online and in-store experiences isn’t straightforward.
The Verint Experience Index is a web panel survey report chronicling customer experiences across key industries. This new retail edition ranks the omnichannel experiences of the top retailers in the U.S. Join this webinar to learn the intriguing results of this study and what it means for your business, including: