Toronto Network: Creating a CX Movement: Engaging Company-wide for CXM Business Results

Toronto Network: Creating a CX Movement: Engaging Company-wide for CXM Business Results

When:  May 23, 2019 from 01:00 PM to 05:30 PM (ET)
When
Thursday, May 23, 2019
1:00 PM - 5:30 PM

Where
EY Tower
100 Adelaide Street West
Suite 2100
Toronto, ON M5H 1S3

Description

Lynn Hunsaker, whose company ClearAction Continuum was a founding corporate member of CXPA, will be in town to share her vast expertise in an interactive workshop.

About the "Creating a CX Movement: Engaging Company-wide for CXM Business Results" Workshop
Alignment of your company to customers’ expectations is at the heart of sustained growth in revenue, earnings per share, market share, lifetime value and brand equity. Misalignment spells poor customer experience and employee experience, immense waste, and missed opportunities. It takes a CX movement company-wide to consistently deliver to customers’ expectations. A CX movement is employee engagement in making a difference for customers. Join this event to hear about best practices and discuss how to use customer experience insights to:

• Engage all non-customer-facing talent
• Align their decision-making and hand-offs
• Track business results from your CX movement

RSVP now to secure your spot. Space is limited for this event.

Agenda
1:00 - 1:30 Registration and Networking
1:30 - 1:45 Welcome
1:45 - 4:00 Lynn Hunsaker's Workshop
4:00 - 4:10 Wrap-up and Survey
4:10 - 5:30 Networking and Cocktails

About Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum 2016-06-April-Lynn-Hunsaker-Headshot.jpg
Lynn is one of five CustomerThink Hall of Fame authors, where her current series is CEO’s Guide to Growth through Customer-Centered Management, is based on her Customer Excellence DNA™ methodology. She has authored many best practices studies and CX handbooks and teaches at University of California. Lynn serves on the Board of Directors for CXPA and co-founded the ClearAction Value Exchange.
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Location

EY Tower
100 Adelaid St W
Suite 2100
Toronto, ON M5H 1S3
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