Lynn Hunsaker, whose company ClearAction Continuum was a founding corporate member of CXPA, will be in town to share her vast expertise in an interactive workshop.
About the "Creating a CX Movement: Engaging Company-wide for CXM Business Results" Workshop
Alignment of your company to customers’ expectations is at the heart of sustained growth in revenue, earnings per share, market share, lifetime value and brand equity. Misalignment spells poor customer experience and employee experience, immense waste, and missed opportunities. It takes a CX movement company-wide to consistently deliver to customers’ expectations. A CX movement is employee engagement in making a difference for customers. Join this event to hear about best practices and discuss how to use customer experience insights to:
• Engage all non-customer-facing talent
• Align their decision-making and hand-offs
• Track business results from your CX movement
RSVP now to secure your spot. Space is limited for this event.
Agenda
1:00 - 1:30 Registration and Networking
1:30 - 1:45 Welcome
1:45 - 4:00 Lynn Hunsaker's Workshop
4:00 - 4:10 Wrap-up and Survey
4:10 - 5:30 Networking and Cocktails
About Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum Lynn is one of five CustomerThink Hall of Fame authors, where her current series is CEO’s Guide to Growth through Customer-Centered Management, is based on her Customer Excellence DNA™ methodology. She has authored many best practices studies and CX handbooks and teaches at University of California. Lynn serves on the Board of Directors for CXPA and co-founded the ClearAction Value Exchange.