B2B Journey Mapping Done Right -- led by CXPA’s expert on the topic

B2B Journey Mapping Done Right -- led by CXPA’s expert on the topic

Many of you have requested a B2B Journey Mapping session, and I’ve found the right person to lead!

Don’t miss this interactive session in which Jim Tincher will share a thoughtful mapping exercise with you that you can take back to your team.

About Jim:
Jim Tincher developed a passion for CX when leading programs at Best Buy and UnitedHealth Group and was an early advocate for CX, becoming only the second CCXP in the world. He is the co-author of the best-selling book on journey mapping and the forthcoming book, Do B2B Better: Drive Growth Through a Game-Changing Customer Experience.