Dr. Linden Brown's research confirmed that Organizations with a Strong Customer-Centric Culture Outperform All Others - but how? In this session, Dr. Linden Brown will provide an overview and examples of those 8 disciplines and how organizations implemented them.
Agenda: (AEDT)
12:15 Introduction & Research approach
12:20 Overview of 8 Disciplines
12:35 12:55 - Q&A
Please forward any questions in advance to anita@managingcx.com.
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