Madison/Milwaukee Network: Implications for Change

Madison/Milwaukee Network: Implications for Change

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When:  Aug 19, 2021 from 03:00 PM to 04:00 PM (CT)
Associated with  Madison/Milwaukee CXPA Network

In this discussion-based presentation we will explore the 8 key trends McKinsey has highlighted that will define 2021 and beyond and review specific changes that two companies: Delta and Mountain America Credit Union have made to thrive and meet changing consumer expectations. The blend of research insights and specific case studies will be used to spur conversation about how members can and have changed with the goal of learning from each other.

JENNIFER BEYER // FOUNDER AND AUTHOR OF THE EXPERIENCE

Jennifer is a business strategy and technology consultant. She helps companies understand how they can design and implement innovative and scalable customer experiences to meet the shifting demands of consumer expectations while driving growth.

She has held leadership positions in a wide range of industries, primarily in telecommunications, finance, and software. Her work has focused on creating and improving experiences, products, and operations for employees, customers, and shareholders from start-ups to fortune 100 companies.

Jennifer has worked for growing and innovative companies and teamed with hundreds of clients to envision new technologies, systems, procedures and operations which have resulted in numerous awards. These include earning a spot in the Women Innovators Exhibit at the Leonardo Science Museum, Utah Business Magazine’s 40 Under 40, Survey Magazine’s Top 20 Researchers You Need to Know, Women in Tech Award Finalist, and winning a Forrester Voice of the Customer Award.

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