POSTPONED - CXPA Webinar Presented by Zendesk: Partners In CX: How CX Leaders Can Team-Up...

POSTPONED - CXPA Webinar Presented by Zendesk: Partners In CX: How CX Leaders Can Team-Up...

When:  Jun 18, 2020 from 2:00 PM to 3:00 PM (ET)


Partners In CX: How CX Leaders Can Team-Up with Contact Centers to Demonstrate the ROI of CX
CX programs must show return on investment to their senior leaders--and contact centers can be an essential partnership in making this happen. Changes made in customer-facing processes can have major cost-reduction and revenue generation outcomes while improving pain points across the customer journey. Join Zendesk for this discussion about how CX pros and Contact Center leaders can lean on one another to generate better outcomes for employees, customers, and businesses.

Peter_Neels.jpegPeter Neels
Director CX Strategist

Senior Executive with 25+ years of success in Customer Experience Management. A passionate Customer Advocate, Strategist, Change Agent, Communicator and Influential Leader with experience and proven success in the areas of Customer Experience & CX Leadership, Quality, Continuous Improvement, Business Process Redesign and optimization. A strong track record providing support to large & fast-growing companies as well as startups from diverse industries, both consultative and leadership management roles. Results-driven with a focus on the Customer, Process and Operational Excellence. Multiple years of increasing responsibility earning progressive promotions while serving global leaders. Extensive international exposure; able to assess and understand the needs of businesses & customers from varied cultural viewpoints and engage in productive dialogue that builds consensus and achieves optimal results.

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