Sponsor Event: Looking for Step-Change CX Results? Tear Down the Walls, Break Down the Silos

Looking for Step-Change CX Results? Tear Down the Walls, Break Down the Silos—A live conversation with transformation expert Martin Lindstrom

On Nov. 8, 2021, join Martin Lindstrom, transformation expert, ranking among the world’s top 20 business thinkers (Thinkers50) and one of Time Magazine’s “World’s 100 Most Influential People.” Be there live as the New York Times best-selling author not only talks transformation but goes in-depth to identify how purpose-driven culture needs to be the center of your CX focus—even if your organization’s been paralyzed by bureaucracy, compliance, and inefficacy.

Endeavoring to be a leading customer-centric company?

Time to rethink everything. Too many companies are drawn to quick wins or stop themselves short of breaking down the silos and walls that get in the way of connected and consistent experiences. Incremental improvements will continue to lead to incremental results. Now’s the time to reimagine and rebuild your CX by starting with purpose, and tearing down the walls, and breaking down the silos.

In this interactive, thought-provoking session, Martin—along with your host Morana Bakula, Bond’s EVP, Design & Experience Management—will draw on principles from his latest book, The Ministry of Common Sense, and guide you through a CX-focused discussion that will feature:

◘ Why now is the time to get uncomfortable and revisit your purpose, as well as your employee and customer experiences;

◘ What’s holding organizations back in their transformation journey;

◘ Why culture is the key to facilitating transformation; and

◘Steps to reimagine your culture and organization.

Everything’s changed—no better time to change everything about the way we’ve been approaching CX!