Cisco CX and CXPA Roundtable Session

Join us for CX on Tour - a virtual, on-demand event that takes you behind the scenes with distinguished engineers, subject matter experts, and IT executives from Cisco Customer Experience (CX) and our partner organizations.   

This virtual event gives you access to roundtable videos, webinars, blogs, and more. Grab your all-access pass now and hit the road with CX on Tour!

Kickoff CX Week with a Cisco and CXPA Roundtable Discussion:

Drive Success Using Customer Experience Designed for a Digital World

The ultimate customer experience (CX) goal is to exceed customers’ expectations based on interactions across all touchpoints, people, and technology over time. In this session, you will hear from CXPA and Cisco experts on how delivering exceptional CX drives success.

• CXPA drives success by:
  • Helping CX professionals understand, design, and improve experiences across customer relationships to achieve exceptional outcomes.
• Cisco CX drives success by:
  • Combining human and digital intelligence to help customers quickly adopt and maximize the value of their technology investments to achieve outcomes faster across their lifecycles.

Speakers

• Lewis Taylor, Vice President, CX Advanced Solutions (moderator)
• Buffy Ransom, SVP, Cisco Global CX Centers (panelist)
• Greg Melia, CAE, CEO CXPA (panelist)
• Stacey Nevel, Board Member & CCXP (panelist)