CXPA Presents: CX in Government - A Conversation with Stephanie Thum, CCXP

How are governments implementing CX competencies to improve the experiences of citizen customers? What can private sector CX pros learn from the practices of their government counterparts? Join CXPA's Gabe Smith, CCXP, as he talks with Stephanie Thum, CCXP--Founding Principal of Practical CX, LLC and one of the first CX leaders in government--about these questions and more.