A career in Customer Experience is as challenging as it is fulfilling. Many choose to start the journey but do not make it very far down the road. What signs along the way can help us decide which way to go? How do we know we are on the right path and how do we stay on it? What makes the journey worth it? Explore the answers to these questions and more with this 'tell it like is"conversation' with CX Elder, Desirree Madison-Biggs.