Chief Customer Officer New Zealand

Chief Customer Officer New Zealand

Starts:  Jul 31, 2019 8:30 AM (EET)
Ends:  Aug 1, 2019 5:30 PM (EET)
When
Wednesday, July 31 - August 1, 2019
8:30 AM - 5:30 PM (NZST)

Where
Hilton Auckland
147 Quay Street
Auckland, 1010, New Zealand

Description 

Chief Customer Officer New Zealand 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in-depth research and years of experience allow you to easily stay on the cutting-edge of what is happening in the industry today... as well as stay prepared for what is going to happen tomorrow!

Chief Customer Officer New Zealand 2019 connects customer executives like you to the people, technology and ideas that make you a leader in customer excellence. Our in-depth research and years of experience allow you to easily stay on the cutting-edge of what is happening in the industry today... as well as stay prepared for what is going to happen tomorrow!

 Speakers Include:
  •  Nikki Goodman, General Manager Customer Experience, Air New Zealand
  •  Katherine Hayward, General Manager Customer Experience, BNZ
  • Sharron Botica, Chief Customer Officer, AIA
  • Michelle Norman, Director Customer Experience, Ministry of Business Innovation and Employment
  • Amanda Singleton, Chief Customer Officer, Watercare
  • Emma Powell, Chief Customer Officer, Accident Compensation Corporation
  • And Many More 
2019 Key Themes

Customer Centricity:
Linking CX design teams, front office, and operations to seamlessly execute your transformation

 Data and Insights:
See how to leverage your data to uncover real customer pain points, drive product innovation and harness the power of digital to drive a higher level of engagement.

Designing CX for Maximum ROI:
How to successfully justify/structure a business case for investment in technology, what metrics are critical in proving ROI and how to design a value proposition that will ensure senior-level buy in. 

AI and Emerging Tech:
Digital transformation, personalisation and omni-channel strategies are some of the key tools we will explore for creating truly connected experiences

CXPA members receive a 20% discount. Please use code: CXPA20

For more information and to register, please click here.

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Event Contact
Kye Ling Gan
E: info@coriniumintel.com
P: +612 8916 6161

Location

Hilton Auckland - 147 Quay Street, Auckland, 1010, New Zealand
147 Quay Street
Auckland, 1010