Check out the CX Leaders Advance website including up to date agenda at www.cxleadersadvance.com
Join us to hear how U.S. Bank evolved its VOC programs from business unit and data only focus to a centralized and robust program. The discussion will provide insight on how they moved beyond reporting to taking insight further, linking customer experiences to impact business.
After a short presentation by U.S. Bank’s Sharon Hoeting, VP of Customer Experience, we will bring up a couple of additional VOC leaders for a panel discussion on Evolving VOC Strategy.
Directions: the building is on the northeast corner of Hopkins Crossroads and Hwy 394. There are 2 buildings, TCF to the West and Siemens to the East. You can enter the parking lot from Wayzata Blvd. or from Hopkins Crossroads. There is ample parking in front of the building. There will be a CXPA member to let you into the building, once you’ve entered, take the elevator to the 2nd floor, turn left; the room is down the hallway.
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