Live with CXPA: Uniting the Organization to Speak with One Voice and Deliver Better Customer Experience
Effective communication is critical to the success of a consistent customer experience, and it's never been more critical to provide effective and contextually relevant communication both inside your organization and to your customers. And yet many organizations are failing at this—damaging productivity, brand image, and customer and employee trust. What can organizations do to solve communication challenges when it's so important to get it right? Join CXPA's Gabe Smith, CCXP, as he welcomes Grammarly's, General Manager Dorian Stone, and Neil Rae, Chief Digital Officer at VXI Global Solutions, LLC, to discuss the state of business communication and what organizations can do to improve it.