Dublin Local Network: Celebrate CX Day at Airbnb's European Headquarters in Dublin

When
October 3, 2017
8:00 AM - 10:00 AM

Where
Airbnb Warehouse Office
Hanover Quay
Grand Canal Dock
Dublin 2
Ireland

Description
To celebrate CX Day CXPA Ireland are holding an event starting at 8:00am on CX Day 2017 - Tuesday, October 3rd 2017. This event takes place in Airbnb’s Dublin European Headquarters in Hanover Quay in the heart of the Silicon Dock area.

The focus for our event is Employee Engagement.

Aisling Hassel, Head of Global CX at Airbnb will talk about how Airbnb have harnessed the power of employees to really galvanise behind their customer-centric strategy. And you will learn more from Clare Kavanagh about the state of Irish employee engagement generally with results from the Annual Employee Engagement Survey undertaken by specialist Customer Experience consultancy, W5, in association with CXPA Ireland.


Aisling Hassell heads up Airbnb’s Global Customer Experience Operations, focused on making every single element of the guest and host experience on Airbnb a memorable one. She also acts as Site Lead for Airbnb’s European Headquarters in Dublin - its largest base outside of the US.