The Future Of CX: How Has COVID Changed The Trajectory?

The Future Of CX: How Has COVID Changed The Trajectory?

Event Image
When:  Oct 14, 2021 from 01:00 PM to 03:00 PM (ET)
Associated with  Toronto CXPA Network

Greetings CXPA Toronto Community!

Global CX Day 2021 celebrations start October 5 with great content from around the world. We look forward to seeing you all there!

CXPA Toronto will keep the momentum rolling the following week with exclusive content from CX Godfather Bruce Temkin! Bruce will present "The Future Of CX: How Has COVID Changed The Trajectory?"

Description: The last couple of years have been difficult in every aspect of our lives, as family members, friends, customers, and employees. COVID affected everything, including the activities and priorities of just about every CX program around the world.

What does this mean for the future of CX? What changes will stick, what old patterns will resurface, and what new activities will emerge?

During this session led by industry visionary Bruce Temkin, we will explore where CX is heading and discuss how CX professionals can best prepare for and take advantage of these shifts.

Attendance for this Virtual Event is free

We are passionately dedicated to providing exceptional education to the Toronto network and love hearing from you. Let us know if there are subjects you'd be interested in us covering in future sessions. Email the CXPA Toronto Team at

Attention CCXPs: This event qualifies for one CRCs. Remember to enter yours here after the event.

About our speaker - Bruce Temkin

Bruce is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations around the world master XM.

Prior to Qualtrics, Bruce led Temkin Group, which provided research, advisory, and training that helped many of the world’s leading brands build customer loyalty by engaging the hearts and minds of their customers, employees, and partners. He is also CXPA's co-founder and Chairman Emeritus. Prior to Temkin Group, he spent 12 years with Forrester Research during which time he led the company's B2B, financial services, eBusiness, and customer experience practices and was the most-read analyst for 13 consecutive quarters

Thank you to our Global Gold Sponsor! Confirmit and our local sponsors Qualtrics and Bond Brand Loyalty!

p.s. Stay in the loop:


Sandra Greene
Download to Your Calendar Outlook Google